In view of the development of new means of communication, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the confidentiality of any personal information we collect and process under the conditions set out herein.
The website hannacloud.com and its sub-domains (the "Site") is operated by Hanna Instruments
Inc. - headquarters of the Hanna Instruments group. The privacy practices set forth in this
Hanna Instruments has developed a family of analytical instruments that when connected to the
internet, transmit measurement and status information to Hanna Cloud where the information is
stored. Any person who has acquired a compatible instrument can register and create a personal
space on the Site (hereinafter "the User") to be able to check from an internet connected terminal
(e.g. smartphone, PC) the measurement and status information from said Hanna measuring
device. The user can also opt for push or email notification of status information. This service is
hereinafter referred to as "the Service".
As part of the Service, we collect and process data concerning you in accordance with the General
Data Protection Regulation 2016/679 of 27 April 2016 (hereinafter "GDPR") and the
"Information Technology and Data Protection Act". n ° 78-17 of January 6, 1978 (hereinafter
Hanna Instruments Inc. - being the entity responsible for processing within the meaning of the
GDPR and the Data Protection Act - is committed to protecting your privacy and taking all
necessary precautions to ensure the security of your personal data.
processing performed, the purposes of such processing, the security measures put in place and
your rights relating to your personal data. It applies exclusively to data collected and processed
within the framework of the Service.
Personal data is any information relating to an identified or identifiable natural person.
Processing is constituted by any operation which relates to personal data, such as consultation,
use, organization, modification.
with these terms, we ask you not to use the Service.
We collect different types of data to provide you with quality service.
We collect personal information necessary for the provision of the Service. In order to benefit
from the services offered on the Site, users create an online account by filling out a form and
This account creation form contains personal information necessary for the identification of the
user and the provision of services offered by the Site ("Personal Information").
The only personal information that is strictly necessary is a valid email address, as this is
essential for the operation of the Service.
As part of the user profile, the user can also enter the following optional personal information:
We keep your personal data as long as your personal account remains active.
It is your responsibility to ensure that the Personal Information provided is complete and up-todate.
You can delete your personal account at any time. This deletion will result in the deletion of your
personal data from our database associated with the website hannacloud.com within 24 hours.
Due to the activity of our Site, we maintain periodic values, status information and metrics
related to all devices associated with your account.
You choose a name for each device registered on the Site through your account, this name may -
if you choose so - include personal information.
The technical information related to the configuration of your devices is kept as long as the
devices are active and your account is active. The technical information related to the
measurement readings and status information is kept for a period of 3 months, and then deleted.
You can delete registered devices at any time. In this case, the technical information related to the
device is deleted from our database.
We may also collect information about connections to the Site by the user. This information
includes the IP address used by your connection terminal, the type and settings of your browser,
the date and time of visit as well as the pages visited, the unique identifiers of your devices and
other usage information.
A cookie is a small text file sent to your browser via the Site accessed to save specific information
on the user's terminal while the user uses the Site.
Other tracing techniques used include "beacons", "tags" and "scripts" and are used to collect and
track information and analyze the Site.
You can set your browser to prevent cookies from being dropped or to be notified when a cookie
We use the following cookies:
We process your data transparently and securely.
This processing is done on the basis of your express consent.
Your personal data are collected for the purposes detailed below:
Emails are used extensively for the operation of the Site. You will receive a verification email
upon registration, when you ask to reset your password, and for any enabled email notifications.
Note that apart from your email address, emails may also include your first and last name.
As a registered user you may receive an email request from another registered user to be a
"secondary user" of the registered user's device. You can accept or decline this request.
The Site uses the third party service SendGrid (sendgrid.com) to process emails.
Hanna Instruments Inc. is the recipient of your personal data as the controller for data processing.
We make sure that only authorized persons within the Hanna Instruments group can access your
personal data when it is necessary for the execution of our commercial relationship.
Our service providers may also be recipients of the personal data strictly necessary for the
performance of the services for which they will be responsible.
Service providers undertake not to divulge, market or use for personal purposes the personal
data to which they will have access.
In addition, and in accordance with the regulations in force, your personal information may be
transmitted to the competent public authorities on judicial requisition.
Except for the above hypothesis strictly regulated by law, Hanna Instruments Inc. will not
disclose or share your personal data, unless the user has given their prior consent for the sharing
of their information.
Your personal data may be transferred and hosted on servers outside your region, country or
Please note that data protection laws vary by country.
However, no matter where your information is processed, we apply the same precautions to
ensure the protection of your personal data.
Your personal data collected via the Site is hosted on servers operated by Microsoft Azure
("host") in the geographical area "Western Europe" (Microsoft Ireland Operations Limited, One
Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521).
If you reside outside the European Union and decide to provide us with your personal
information, please take into consideration that we are transferring this information to servers
located in Europe for processing.
In the event of an exceptional transfer of personal data to the United States by the host, this data
would benefit from the protection equivalent to that offered by European regulations, the host
being certified under the EU-U.S. Privacy Shield Framework Agreement.
In any case, the Site will take all reasonable precautions to ensure that the processing of your
No transfer of data to third States will be made without first ensuring that the receiving State
provides appropriate safeguards to protect the transferred data.
The personal data entered during the creation of your personal user account is kept as long as the
account remains active.
If the account is not active, all the data pertaining to the account is permanently deleted at the
latest 24 months after the last recorded activity on the account.
The technical data related to the configuration of your devices is kept as long as the devices are
active and your account is active. The technical information related to the measurement readings
and status information is kept for a period 3 months, and then deleted.
Cookies and other login data are kept for a period of up to 13 months from their deposit on the
user's terminal in accordance with the CNIL Decision n ° 2013-378 of December 5, 2013.
In order to allow you to control the processing of your personal data, you have the following
These rights can be exercised via your customer account on the Site or with your local subsidiary
of the Hanna Instruments group. See Contacts section below.
You may file a claim at any time with the competent supervisory authority (in France, the CNIL
Hanna Instruments Inc. is committed to providing its best efforts to protect your personal data
against any form of damage, loss, misappropriation, intrusion, disclosure, alteration or
The personal information we collect is kept in a secure environment.
To ensure the security of your personal information, we use the following measures (nonexhaustive list):
Data transfer both between the instrument and hannacloud.com and between hannacloud.com
and the user relies on industry standard SSL/TLS security.
The employees of Hanna Instruments Inc. and more generally all persons having access to your
data are bound by a confidentiality obligation.
In addition, we are committed to integrating the latest technological innovations to ensure the
highest level of confidentiality of your data.
However, the User accepts the risk specific to the transmission and processing of data in
dematerialized form, no current device or electronic system having a total guarantee in terms of
Our Site may contain links to other sites operated by third parties.
Please note that Hanna Instruments Inc. cannot be held responsible for the policies and practices
of other sites, even if you access these sites by clicking on a link available on one of our sites.
We invite you to read the privacy policies of these sites before providing them with your personal
The Site is not intended for minors under 18 years. If this is your case, we invite you not to
transmit personal information without parental authorization.
Due to constantly changing laws and regulations regarding technology and the protection of
In this case, we will inform you of any changes made or to come, either directly on the Site or
electronically by email.
email@example.com at our Headquarters:
Or you may contact your local subsidiary of the Hanna Instruments Group.